Refund & Returns Policy

At Awnings Galore, we are committed to supplying high-quality camping, overlanding, and 4×4 equipment. We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You may return most unused products within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging with all accessories, manuals, and hardware.
  • Proof of purchase is provided.

Products returned in a used, damaged, dirty, or incomplete condition may not qualify for a refund.

 

Non-Returnable Items

The following items cannot be returned unless they are defective or supplied incorrectly:

  • Custom-made or built-to-order products.
  • Products modified or installed specifically for your vehicle.
  • Clearance, promotional, or sale items (unless defective).
  • Gift cards or vouchers.

 

Defective or Damaged Products

If your item arrives damaged or develops a manufacturing defect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the defect or damage.

Once inspected and approved, we will repair, replace, or refund the product in accordance with the South African Consumer Protection Act.

Normal wear and tear, misuse, accidental damage, incorrect installation, neglect, or modifications are not considered manufacturing defects.

 

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using your original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error or a confirmed manufacturing defect.

 

Exchanges

We are happy to exchange products for a different size, model, or product (subject to stock availability) provided the original item meets our return conditions.

If there is a price difference, the balance will either be charged or refunded accordingly.

 

Return Shipping

If you are returning an item because you changed your mind, you will be responsible for the return shipping costs.

If the return is due to an incorrect shipment, damaged delivery, or confirmed manufacturing defect, Awnings Galore will arrange or reimburse the reasonable return shipping costs.

 

Warranty

Many of our products are manufactured using premium materials and are built for demanding outdoor use.

Where applicable, products are covered against manufacturing defects under the applicable product warranty. Warranty coverage does not include:

  • Normal wear and tear
  • UV fading
  • Cosmetic scratches
  • Improper installation
  • Overloading
  • Misuse or abuse
  • Damage caused by accidents or extreme weather

 

How to Start a Return

Please contact our customer service team before sending any products back.

Include:

  • Full name
  • Order number
  • Contact details
  • Reason for the return
  • Photographs (where applicable)

Our team will provide you with return instructions and the appropriate return address.

 

Consumer Rights

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA). Where the CPA provides greater protection than this policy, the provisions of the CPA will apply.

Thank you for choosing Awnings Galore. We appreciate your support and look forward to helping you enjoy many adventures ahead.